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The experience that makes the difference

If your Internet service is not working, consult the following sections in order to carry out the necessary checks on the equipment and the Internet network of your residence or business.

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Perform basic checks

1. Verify that all cables related to your antenna  power supply module and your router are connected correctly and securely.

2. Check different websites or apps to make sure the problem is not related to a particular site or app.

3. Check if all devices are experiencing the same issue to make sure it's not related to a particular device. 

4. If only one device is affected, make sure Wi-Fi is turned on and your device is connected to your Wi-Fi network.

5. Restart your devices (computers, tablets, or mobile phones, etc.). This may be enough to solve the connection problem.
    

Electric restart

1. Disconnect the power cable from your router or PoE power supply.

2. Wait a minute.

3. Plug it back in.

4. Wait 1 minute and the service will come back active. In the event that nothing works following all the procedures you have performed  you can also check our Facebook page to find out if a general outage is in progress. If so, please make sure our teams are actively working to resolve the issue so that your connection is restored as soon as possible.
   
   In the event that there is no network outage and you still have no service contact us at 1-855-390-0210

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