1 819 823-0210
Your wireless solutions experts
MultiPlex Support
Need help with your internet connection?
If you're having trouble logging in, here are some simple steps to follow before contacting us:
Check your devices
Make sure the issue affects all your devices. If another device is still working on Wi-Fi, try disconnecting and reconnecting the one that isn't working.Restarting your router
If none of your devices connect to the internet and your home has a Wi-Fi router, please:Unplug the power supply from the router;
Wait 10 seconds;
Plug everything back in and wait a minute;
Check the connection again.
Still down?
If the problem persists, do not press the “Reset” button on the router, as this may cause additional problems.Instead, contact our support team:
By phone: 819-823-0210, option 2
Or online via your mobile phone: https://intranet.n4mobile.com/request-support
We are here to help you!
Home Internet Service Assistance
What should I do in the event of a breakdown?
If your internet service is not working, see the following sections to perform necessary checks on your home or business internet equipment and network.
Basic checks
Check that all cables connected to the antenna power module and router are connected correctly and securely.
Check different websites or apps to make sure the problem isn't related to a specific website or app.
Check if all devices are experiencing the same issue to make sure it is not related to a specific device.
If only one device is affected, make sure Wi-Fi is turned on and your device is connected to your Wi-Fi network.
Restart your devices (computers, tablets, or mobile phones, etc.). This may be enough to resolve the connection problem.
Restarting devices
Unplug the power cable from the router or PoE power module.
Wait a minute.
Reconnect the power cord.
Wait a minute and the service should become active again. In case the procedures carried out did not restore the service, you can check our Facebook page to see if a general outage is in progress. If this is the case, rest assured that our teams are actively working to resolve the problem in order to restore your connection as quickly as possible.
In case there is no network outage and you still have no service, contact us at 1-819-823-0210
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