If you're having trouble logging in, here are some simple steps to follow before contacting us:

1. Check your devices
   Make sure the issue affects all your devices. If another device is still working on Wi-Fi, try disconnecting and reconnecting the one that isn't working.

2. Restarting your router
   If none of your devices connect to the internet and your home has a Wi-Fi router, please:

   • Unplug the power supply from the router;

   • Wait 10 seconds;

   • Plug everything back in and wait a minute;

   • Check the connection again.

3. Still down?
   If the problem persists, do not press the “Reset” button on the router, as this may cause additional problems.

   Instead, contact our support team:

   • By phone: 819-823-0210, option 2

   • Or online via your mobile phone: https://intranet.n4mobile.com/request-support
     

We are here to help you!